Monroe Community College - State University of New York


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Educational Technology Services
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ETS Technology Support Center


The ETS Technology Support Center forms an essential contact point for all Monroe Community College employees, providing one number for most service situations. This one number provides access to ETS service departments for fast and professional response for user requests, problems, or questions. Each department is familiar with their services and can respond most efficiently. Before calling the Call Center, take a look at the outline of each ETS department services and our list of Frequently Asked Questions...and answers!

Frequently Asked Questions (FAQ)
The Technology Support Center is staffed Monday-Friday

For Technical Support, call 292-TECH (8324) from off campus or TECH (8324) from on campus.

Using the Employee Technology Support Center - Option 3

Please listen to the voice greeting received. The greeting will indicate if there is an operator available to take your call.

ETS Technical Support - Press 1

  • Administrative Services
    • Banner
    • Image Now
    • Web Focus
    • Ad Astra
  • PC Software questions
  • Password Reset
  • E-Mail - Microsoft Outlook
  • Training Registration
  • Web Page Development/Web Master
  • Computerized Test Scoring
  • Electronic Surveys
  • Hardware Service & Repairs
  • Network Services
    • Access Passwords
    • M: Drive
    • File Service Management
    • Electronic Classroom Hardware/Software Support
  • Equipment Research, Recommendation, & Installation
    • Computer bid specs
  • Install PC Software - Office Workstations

Telecommunications Call Center - Press 2

  • Telephone Services
    • Problems, Repair, Upgrade
    • Moves, Adds, Changes
    • Faculty/Staff Directory
    • Charge Back for Usage
    • ROLM, OCTEL Serenade Support - Brighton
    • ROLM, PhoneMail Support - Damon
    • Direct Inward Dial
    • Operator Assistance

Leave a message - Press 3

  • If you are not sure which option above to select, or there is no operator available at the time of your call, you may leave a voice message with a brief description of your question or request, your name and phone number and someone will call you back.
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